Refund Policy

hooverusshop.com supports a 60-day free return service for all eligible products. Within 60 days after you receive the goods, if you are not satisfied with the product or the product does not meet your expectations, you can apply for a free return in accordance with the return process.

After we receive and inspect the returned goods to confirm that the products are intact and meet the return requirements, we will initiate the refund procedure. The whole refund process takes 5 to 10 working days to complete, and the funds will be returned to your original payment account.

All return operations need to follow the official process of hooverusshop.com. Please keep the original packaging of the product intact when returning goods. We do not charge any additional fees for qualified returns. If you encounter problems during the return or refund process, please contact our customer service promptly, and we will solve the problem for you as soon as possible.